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Have a celebration coming up?

Whether you're celebrating a birthday, engagement, wedding or baby shower, we'll create a handcrafted cake that's designed just for you

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Frequently Asked Questions

How can I contact you?

Use the contact form on this page and include as much detail as possible. We’ll get back to you as soon as we can during our business hours.

When will my order be dispatched?

Dispatch times can vary depending on the product and how busy we are. Any estimated preparation or delivery times shown on the product page or at checkout are the best guide. If you have a time-sensitive order, please contact us before ordering.

Do you offer returns or refunds?

Please get in touch promptly if there’s a problem with your order, including your order number and details of the issue. We’ll review it and advise on the next steps in line with our returns and refund policy. Because some items may be made to order or perishable, please contact us before returning anything.

Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you need. We’ll do our best to help, but changes or cancellations may not be possible once preparation or dispatch has begun.