FAQs – The Make and Bake House

Frequently Asked Questions

Find answers to common questions

What types of cakes do you offer?

We offer a stunning range of celebration cakes and cupcakes, from classic flavours like Salted Caramel and Chocolate Amaretto Martini to showstopping designs like our Grey Marble Rose and Luxury Macaron cakes. Our cupcakes include flavours like Mojito, Espresso Martini, and Teal & Gold Macaron.

How do I place an order?

Simply browse our online store, choose your cake or cupcakes, and add them to your basket. If you have a special request or need a bespoke design, feel free to get in touch with us directly before ordering.

How far in advance should I order?

We recommend ordering at least 2 weeks in advance, especially for celebration cakes. For peak periods such as birthdays, weddings, and holidays, we suggest ordering 4–6 weeks ahead to avoid disappointment.

Do you cater for dietary requirements?

Please contact us before ordering if you have any dietary requirements or allergies. We'll do our best to accommodate your needs and will always be transparent about ingredients and allergens.

What are your delivery options?

We currently offer local delivery and collection. Please get in touch to discuss delivery options for your area and to confirm availability for your chosen date.

Can I customise my cake?

Absolutely! Many of our cakes can be personalised with custom messages, colours, or designs. Contact us to discuss your vision and we'll work with you to create something truly special.

What is your price range?

Our cupcakes start from £35 and our celebration cakes range from £75 to £225, depending on size and design. All prices are listed on each product page.

What is your cancellation or refund policy?

As our products are made to order, we are unable to offer refunds once production has begun. If you need to cancel, please contact us as soon as possible and we will do our best to assist you.

Blog posts

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Swiss Meringue Buttercream | Why It's Worth the...

October 18, 2026
Bringing a taste of summer to a rainy English day! Discover why I love Swiss meringue buttercream, why it's worth the extra cost, and how my strawberry jam cupcakes inspired...

Swiss Meringue Buttercream | Why It's Worth the...

October 18, 2026
Bringing a taste of summer to a rainy English day! Discover why I love Swiss meringue buttercream, why it's worth the extra cost, and how my strawberry jam cupcakes inspired...
Why isn't your Chocolate Drip Working?

October 17, 2026
Want to get the perfect chocolate drips just like this? keep reading..... You've spent hours baking the perfect cake. Your layers are stacked, your buttercream is beautifully smooth, and now...

Why isn't your Chocolate Drip Working?

October 17, 2026
Want to get the perfect chocolate drips just like this? keep reading..... You've spent hours baking the perfect cake. Your layers are stacked, your buttercream is beautifully smooth, and now...
Sara's Breast Cancer Diagnosis Inspired Me to C...

October 11, 2026
How a friend's breast cancer diagnosis inspired me to make leopard-print biscuits with love, learn a new decorating technique and create a downloadable guide to help others make their own...

Sara's Breast Cancer Diagnosis Inspired Me to C...

October 11, 2026
How a friend's breast cancer diagnosis inspired me to make leopard-print biscuits with love, learn a new decorating technique and create a downloadable guide to help others make their own...